topic Re: Can't update credit card information in Get Support

Can't update credit card information

SF10 — Sun, 21 Jan 2024 18:32:28 GMT

They shut off my account and won't let me update my credit card details. This isn't the first time this has happened. How do I fix this?

Re: Can't update credit card information

softech — Sun, 21 Jan 2024 17:59:37 GMT

@SF10

did they just suspend your service due to non payment? If so, that is normal. PM is a prepaid provider, you pay first and you use the service for the next 30 days. If payment is missed for any reason, account cannot be renewed and will be suspended

Wait an hour and try again

If issue persists, you can buy a voucher form SDM/711/London Drug/Shell and you can load the voucher using *611

or you can open ticket with PM support and have them to confirm what was the issue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't update credit card information

Dunkman — Sun, 21 Jan 2024 18:14:36 GMT

@SF10

You are not the only customer with this issue.

Here is some additional information of troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844