topic Re: My phone can’t function …. Scam / update in Get Support

My phone can’t function …. Scam / update

Jmlo — Sun, 21 Jan 2024 16:25:05 GMT

Received a notification asking me to switch to public mobile. Need me to restart and switch. Is it normal from public mobile.

Re: My phone can’t function …. Scam / update

hairbag1 — Sun, 21 Jan 2024 16:28:21 GMT

@Jmlo

are you a current PM customer with an active account ?

Re: My phone can’t function …. Scam / update

Dunkman — Sun, 21 Jan 2024 16:28:46 GMT

No, this not not normal.

Likely a scam. Public mobile will send texts to existing customer for different promo plans. However, I have not seen any unsolicited texts to potential new customers.

Re: My phone can’t function …. Scam / update

Jmlo — Sun, 21 Jan 2024 16:33:30 GMT

A warning saying if you switch, your phone will restart to install apps and features from pm. Some apps installed by your current service provider will be removed and the app data will be erased. What should I do.

Re: My phone can’t function …. Scam / update

Chalupa_Batman — Sun, 21 Jan 2024 16:34:44 GMT

Hello @Jmlo

Which service provider are you currently with? Would you mind sharing a screenshot of what this notification looks like? Please cover any personal identifying information.

Re: My phone can’t function …. Scam / update

Jmlo — Sun, 21 Jan 2024 16:44:12 GMT

I’m pm customer. Not able to do the pic because size is too big

Re: My phone can’t function …. Scam / update

Jmlo — Sun, 21 Jan 2024 16:45:18 GMT

It covers my screen and doesn’t allow me to do anything

Re: My phone can’t function …. Scam / update

Dunkman — Sun, 21 Jan 2024 16:57:02 GMT

@Jmlo wrote:
It covers my screen and doesn’t allow me to do anything

@Jmlo

Is your account status active versus suspended?

Maybe try rebooting your phone.

Or try your SIM card in another working phone to see whether you get the same message.

Re: My phone can’t function …. Scam / update

Jmlo — Sun, 21 Jan 2024 17:01:18 GMT

I’m an active customer that’s how I use this platform to communicate. I restart my phone twice and the scree didn’t go away

Re: My phone can’t function …. Scam / update

Chalupa_Batman — Sun, 21 Jan 2024 17:05:15 GMT

I'm going to go out on a limb here, it's an android phone? Is there any way to take a picture of it and post? I know you said it was too big but... you can always upload to https://imgur.com/upload and then post us the link.

Re: My phone can’t function …. Scam / update

hairbag1 — Sun, 21 Jan 2024 17:16:41 GMT

@Jmlo

do you have access to a different unlocked cellphone ? If so, try your sim in the other phone.

Re: My phone can’t function …. Scam / update

Jmlo — Sun, 21 Jan 2024 17:21:23 GMT

Will do