topic Re: activation impossible loop, requires phone number to get sim activated in Get Support

activation impossible loop, requires phone number to get sim activated

galenthurber — Sat, 20 Jan 2024 20:40:26 GMT

activation requires Eversafe login via SMS to the unactivated SIM

What is the work around?

Re: activation impossible loop, requires phone number to get sim activated

HALIMACS — Sat, 20 Jan 2024 20:49:42 GMT

@galenthurber

You must activate using the Public Mobile app.

You will need to follow the steps carefully.

If you don't want to download the app, borrow a device capable of downloading it, then after you're all activated, simply delete the app from that device.

You can then access self-serve to manage account via website, no app needed.

Re: activation impossible loop, requires phone number to get sim activated

softech — Sat, 20 Jan 2024 20:50:18 GMT

@galenthurber are you using the app for activation?? if not, please download the app, put in the sim card and try

if issue persists, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: activation impossible loop, requires phone number to get sim activated

galenthurber — Sun, 21 Jan 2024 14:12:15 GMT

it is the app the user is using, it is trying to send a SMS to unactivated phone

Re: activation impossible loop, requires phone number to get sim activated

galenthurber — Sun, 21 Jan 2024 14:15:43 GMT

thanks we will try, I can create a ticket for new subscriber

Re: activation impossible loop, requires phone number to get sim activated

galenthurber — Sun, 28 Jan 2024 20:17:41 GMT

user I'm helping is still stuck