topic Re: Keeps getting error msg when trying to submit ticket u guys ñeed a backup system it's a joke in Get Support

Keeps getting error msg when trying to submit ticket u guys ñeed a backup system it's a joke

Moss8416 — Sun, 21 Jan 2024 14:03:38 GMT

Public Mobile message: We've attempted to reach you to let you know that we've been unable to transfer your current phone number to Public Mobile. In the meantime, we've assigned you this new phone number: If you still want to transfer your number, please follow these instructions: https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number done this twice with the right imei no one to talk about this with

Re: Keeps getting error msg when trying to submit ticket u guys ñeed a backup system it's a joke

Phil_Adelphus — Sun, 21 Jan 2024 12:31:07 GMT

@Moss8416 It's best to use the the old provider account number rather than IMEI since the latter seems to often cause problems. The chatbot/ticketing system is broken, but you can contact customer service via private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages. Their working hours are 9 a.m. to 10 p.m. EST. I'll also private message you a phone number to call for porting issues only. Check the same spot for the message.

Re: Keeps getting error msg when trying to submit ticket u guys ñeed a backup system it's a joke

Handy1 — Sun, 21 Jan 2024 12:38:30 GMT

@Moss8416 I’ll send you the porting team number private message and they can re trigger the port request for you

Re: Keeps getting error msg when trying to submit ticket u guys ñeed a backup system it's a joke

Korth_ — Sun, 21 Jan 2024 12:53:30 GMT

Public Mobile used to advertise itself as "The Phone Company Without A Phone Number" and "The Phone Store Without A Store".

But the way they've been going has become "The Phone Service Without Service".

Re: Keeps getting error msg when trying to submit ticket u guys ñeed a backup system it's a joke

HALIMACS — Sun, 21 Jan 2024 13:20:49 GMT