topic Reaching customer service in Get Support

Reaching customer service

toddgrovet — Sun, 21 Jan 2024 03:40:09 GMT

I'm trying to reach an agent, however, I can't submit a ticket or reach an agent. I'm having issues seeing how much data I've used. I'm in the states, paid for a data,talk,text plan. And I'm not able to use the data portion. I need help soon. Thanks

Re: Reaching customer service

hairbag1 — Sun, 21 Jan 2024 03:47:31 GMT

@toddgrovet

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW...make certain Roaming Data is enabled in Settings.

Re: Reaching customer service

BKNS27 — Sun, 21 Jan 2024 08:30:44 GMT

@toddgrovet

Did you try looking on your PM app?

It should give you the overview of your account including usage.

Re: Reaching customer service

Phil_Adelphus — Sun, 21 Jan 2024 11:07:37 GMT

@toddgrovet In addition to making sure data roaming is turned on as already mentioned, make sure the phone is set to 4G/LTE and not 5G, which is reported not to work on AT&T.