topic Re: Unsubscribing issues in Get Support

Unsubscribing issues

Sarahmorf — Sun, 21 Jan 2024 00:02:30 GMT

I unsubscribed 2nd January on the app and it hasnt worked and continued on. It has taken more money out of my account. The app and site isnt working properly and i cant get into contact with anyone. I need to be reimbursed for that payment and confirm that my subscription is cancelled. We no longer use this and are not in the country anymore. How can i contact a person?

Re: Unsubscribing issues

Hollister — Sat, 20 Jan 2024 22:57:32 GMT

@Sarahmorf

you can send a private message to an Agent by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, they strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Unsubscribing issues

TheSterlinger — Sat, 20 Jan 2024 22:58:16 GMT

if you’re unable to access your account, you can use the link below to submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribing issues

softech — Sat, 20 Jan 2024 23:22:47 GMT

@Sarahmorfthe system should not take more money out of you.

how did you unsubscribed?

Re: Unsubscribing issues

Handy1 — Sat, 20 Jan 2024 22:58:45 GMT

@Sarahmorf Submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribing issues

HALIMACS — Sat, 20 Jan 2024 23:17:56 GMT

‘Should’ or ‘shouldn’t’ @softech ?

Re: Unsubscribing issues

HALIMACS — Sat, 20 Jan 2024 23:19:41 GMT

@Sarahmorf

Given you’ve done your diligence by unsubscribing, if all else fails, do a chargeback with your credit card provider.

I guarantee you Public Mobile will no longer charge you from that card once you do.

Re: Unsubscribing issues

computergeek541 — Sat, 20 Jan 2024 23:24:21 GMT

unnecessary repetition

Re: Unsubscribing issues

Meow — Sat, 20 Jan 2024 23:57:57 GMT

There is NO way to 'unsubscribe' from PM service. There is NO button or option to do that!

They only way to STOP service and lose account forever is to stop paying subscription or declare phone lost/stolen.

Re: Unsubscribing issues

computergeek541 — Sun, 21 Jan 2024 00:05:12 GMT

@Meow wrote:
There is NO way to 'unsubscribe' from PM service. There is NO button or option to do that!
They only way to STOP service and lose account forever is to stop paying subscription or declare phone lost/stolen.

Although it is confusing and I believe to be badly named, Public Mobile uses the terminology to refer to autopay and does actually give the option to unsubsribe or subsribe to/from autopay in Self Serve.

Re: Unsubscribing issues

hairbag1 — Sun, 21 Jan 2024 05:06:59 GMT

@Meow

here's the way to Un-Subscribe...

By off-toggling the Subscribed button...it shouldn't collect any more renewal $$. Hope the upcoming system "upgrade" makes this a bit clearer for everyone.

Re: Unsubscribing issues

Meow — Mon, 22 Jan 2024 17:16:59 GMT

@hairbag1 wrote:
@Meow
here's the way to Un-Subscribe...

Good to know and thanks.

But if customers are using that toggle why they complain they get charged again and again every 30 days?