topic Re: US Text/Talk/Roam in Get Support

US Text/Talk/Roam

BJ69 — Sat, 20 Jan 2024 22:48:02 GMT

I'm heading out of country to the States for the first time. I'm going to get the US text/talk/data plan. Do I need to turn roaming on for it to work? Can I use my phone just like I do in Canada for talking and texting? Thank you

Re: US Text/Talk/Roam

Handy1 — Sat, 20 Jan 2024 22:49:25 GMT

@BJ69 Yes turn data roaming on and set phone to 4G/LTE not 5G and connect to T mobile or AT&T . If you have issues with voice try phones 2G and connect to T mobile

Re: US Text/Talk/Roam

TheSterlinger — Sat, 20 Jan 2024 22:49:32 GMT

Yes you need roaming on. While you are in the United States make sure your phone is on 4G and if that doesn’t work the 2G. Your phone should be connected to T-Mobile or AT&T.

Re: US Text/Talk/Roam

Sansan — Sat, 20 Jan 2024 22:49:40 GMT

@BJ69if you have issues, see below.

If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&T.

If calls still don't work, put your phone to 2G and connect to T-Mobile. From the settings menu, turn on data roaming.

Re: US Text/Talk/Roam

BJ69 — Sat, 20 Jan 2024 22:53:26 GMT

Thank you! Another question...how do I turn the 5G to 4G or 2G?

Re: US Text/Talk/Roam

Handy1 — Sat, 20 Jan 2024 22:56:39 GMT

@BJ69 If iPhone in phone settings voice and data general >cellular >cellular data options >voice and data

Re: US Text/Talk/Roam

Sansan — Sat, 20 Jan 2024 22:56:45 GMT

In your settings there is a section that says Mobile Networks if you see a voice and data option you should be able to switch between 2G and 4G.

Re: US Text/Talk/Roam

Phil_Adelphus — Sat, 20 Jan 2024 23:10:52 GMT

@BJ69 What phone do you have? You should only need to change to 2G if your phone is not capable/enabled for VoLTE (voice over LTE). This is because the USA no longer has any 3G network, unlike Canada. The reason for not using 5G is that if you are on AT&T it may not work.