topic Re: New subscription - payment correction in Get Support

New subscription - payment correction

YC1 — Sat, 20 Jan 2024 22:10:16 GMT

Hi there!

I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can somebody double check? Can this be corrected and refund my difference?

Thanks!

Re: New subscription - payment correction

Hollister — Sat, 20 Jan 2024 22:09:12 GMT

@YC1

you can send a private message to an Agent by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, they strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: New subscription - payment correction

computergeek541 — Sat, 20 Jan 2024 22:10:02 GMT

@YC1 wrote:
I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can somebody double check? Can this be corrected and refund my difference?

I know that a mistake was made, but Public Mobile doesn't officially offers refunds for the old plan that is left behind. That's also a warning message advising customers that there will be no refund/credit issued if the immediate plan change is proceeded with. There are not guarantees, but you can ask CS_Agent privately about this.

Re: New subscription - payment correction

Handy1 — Sat, 20 Jan 2024 22:10:23 GMT

@YC1 You can try with support see if there’s something they can do . pM is pre paid and no refunds typically but worth a shot

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscription - payment correction

YC1 — Sun, 21 Jan 2024 18:18:30 GMT

Thank you so much for your help! Will get in touch with the agent.

Re: New subscription - payment correction

computergeek541 — Sun, 21 Jan 2024 18:26:34 GMT