topic Re: sim issue and activation issue in Get Support

sim issue and activation issue

bragg2000 — Tue, 04 Jan 2022 20:40:38 GMT

i tried to activate my sim card i followed all the steps and put my phone in i wanted to transfer over and took my credit card info and it was said it was activating and it froze there for 45 min of spinning wheel

i tried to redo it and it says sim card invalid

public mobile phone can see it but cant help me

Re: PROBLEM ACTIVATING SIM

bragg2000 — Mon, 17 Oct 2016 14:22:56 GMT

Re: PROBLEM ACTIVATING SIM

Shazia_K — Mon, 17 Oct 2016 14:29:33 GMT

Hello @bragg2000,

Welcome to Public Mobile 🙂

I'm really sorry to hear about the activation issue, can you please send me a private message with your Public Mobile SIM card # and the email address which was used in the activation form?

Thanks,

Shazia

Re: sim issue and activation issue

okaminer — Fri, 18 Nov 2016 13:30:23 GMT

@Shazia_K

Hello
I have tried to activate a sim, the process froze. I tried to restart and now it says that I cannot use this SIM card. I have also sent you a private message, but you are not replying...

Thank you!!!

Re: sim issue and activation issue

Rockdaddy22 — Fri, 18 Nov 2016 13:33:49 GMT

Have you tried the sim in your phone?

Re: sim issue and activation issue

okaminer — Fri, 18 Nov 2016 13:36:08 GMT

I have not even chosen a plan. It froze on the first activation screen.

Re: sim issue and activation issue

okaminer — Mon, 21 Nov 2016 23:40:09 GMT

It has been 1 week already since I posted my question and nobody has replied. The promotion is over and I'm left with 2 sim cards that I cannot use... Interesting...

Re: sim issue and activation issue

Rockdaddy22 — Tue, 22 Nov 2016 14:12:22 GMT

What's interesting