topic US add on not working in Get Support

US add on not working

Michael051 — Sat, 20 Jan 2024 16:09:30 GMT

I bought the US 3GB add on for 15 days but it’s not working…

Re: US add on not working

softech — Sat, 20 Jan 2024 16:10:22 GMT

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US add on not working

fixin — Sat, 20 Jan 2024 16:14:47 GMT

@Michael051 - Use AT&T or T-Mobile as your network provider in the States, and if you have 5G Phone (Phone Saying 5G in Canada), Keep it on 4G / LTE. Also keep Data Roaming enabled as if you don't you will not get data service from those two carriers.

Re: US add on not working

Handy1 — Sat, 20 Jan 2024 16:13:07 GMT

@Michael051 Ensure you have data roaming turned on in phone settings . Set phone to 4G/LTE not 5G and connect to T mobile or AT&T . If you still have issues with voice try phone set to 2G and connect to T mobile