topic Re: Unable to log in from Australia - help! in Get Support

Unable to log in from Australia - help!

KJ51 — Sat, 20 Jan 2024 04:19:35 GMT

Hi everyone,

My brother is currently in Australia and cant cancel his plan because he cant log into his public mobile account because he has a new Australian phone number, so cant get the verification text, does anyone have any advice on how to fix this issue?

Re: Unable to log in from Australia - help!

BKNS27 — Sat, 20 Jan 2024 04:24:59 GMT

@KJ51

He can login on his computer then click on Resend Code/Didn't Receive Code and have it sent by email.

Re: Unable to log in from Australia - help!

KJ51 — Sat, 20 Jan 2024 05:10:49 GMT

great, thanks so much!!! this has been going on for months and we haven't been able to solve it

Re: Unable to log in from Australia - help!

KJ51 — Sat, 20 Jan 2024 05:11:13 GMT

yeah we tried doing that, for some reason (cant remember now) it didnt work, but thanks anyways!