topic Re: No texting in Get Support

No texting

BrianEarl — Sat, 20 Jan 2024 01:26:45 GMT

I just switched to you guys yesterday. My data works fine. My calls work fine. But my texting does not work.

Re: No texting

Dunkman — Fri, 19 Jan 2024 15:56:28 GMT

Which model phone? android versus apple? Sometimes there are issues with iMessage setup when you change carrier.

Are you able to receive incoming calls?

Maybe try to reboot phone. If that does not work, network reset of phone. Note: this will erase any saved Wifi password settings.

Re: No texting

BrianEarl — Fri, 19 Jan 2024 15:59:56 GMT

Android.

Oh I guess incoming calls don't work. Outgoing do though.

How do you network reset?

Thanks!

Re: No texting

Handy1 — Fri, 19 Jan 2024 16:03:03 GMT

@BrianEarl Did you try to port number in ? Sounds like the list didn’t compete . Will send you the lodging team number private message and they can re trigger the port request for you

add @BrianEarl check you Mr community in box for the number or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No texting

Cheetah24 — Fri, 19 Jan 2024 16:02:40 GMT

@BrianEarl: If what Dunkman suggested doesn't work you can also switch the SIM to a different phone to see if there's any issue with the service. In any case in my personal experience; sometimes it takes around 48 hours or so for everything to fall in place. While some of us are lucky to get everything working within a hour or two sometimes it takes a bit longer so try again in a few more hours.

If everything fails, you can direct message a service agent at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 as they might be able to troubleshoot further.

Re: No texting

Dunkman — Fri, 19 Jan 2024 16:02:56 GMT

@BrianEarl

If incoming phone calls don't work, then you likely have a stuck port. Did you answer Yes to your original carrier's port request?

Network reset will not likely help. I will private message you the Telus porting team number to have the port request sent again. Check your private message inbox (envelope icon upper right corner of website)

Interesting, you should still be able to text out, but not receive any incoming texts if your port is stuck.

Re: No texting

Handy1 — Fri, 19 Jan 2024 16:23:36 GMT

@BrianEarl so if there no transfer request for your number . If I were you I would use @Cheetah24 link to support and ask them to refresh your account and see if that helps