topic Data connection not working in Get Support

Data connection not working

Mushfiq — Sat, 20 Jan 2024 01:29:47 GMT

I used to use Koodo before and I changed to Public mobile yesterday. Phones calls messages everything is working but my data connection is not working. I didn't change any settings or did anything. Did anyone else find this problem.

Re: Data connection not working

Handy1 — Fri, 19 Jan 2024 15:04:25 GMT

@Mushfiq You didn’t accidentally turn cell data off ?

Re: Data connection not working

Mushfiq — Fri, 19 Jan 2024 15:25:17 GMT

@Handy1 no I didn't:(

Re: Data connection not working

Handy1 — Fri, 19 Jan 2024 15:26:20 GMT

@Mushfiq Submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data connection not working

Dunkman — Fri, 19 Jan 2024 15:28:02 GMT

@Mushfiq

Maybe try rebooting your phone. If that does not work, then network reset of phone. Note: this will erase any saved Wifi password settings.

You could also check the APN settings of the phone. Which model phone? Android versus Apple? iphone should be automatic APN settings, but if android, you may need to adjust settings:

https://www.publicmobile.ca/en/ab/get-help/articles/set-up-data-on-an-android-phone