topic Re: Refund in Get Support

Refund

RajinderSharma — Fri, 19 Jan 2024 04:45:49 GMT

We paid on October 25, 2023 for 2 sim cards of amount $33.60

Re: Refund

Sansan — Fri, 19 Jan 2024 03:23:19 GMT

This is a public forum. Your details are being viewwd by other customers like yourself. You can send your information to customer service representative at the link below to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Korth_ — Fri, 19 Jan 2024 03:50:15 GMT

Also, Public Mobile SIM cards cost $10 each. Or even $5 each when they're on sale or part of a special promo activation designed to attract new customers.

If you paid $33.60 each for yours then some middleman vendor has ripped you off. That is who owes you a refund you'll probably never get.

This is a public forum, open to everyone on the internet. You should send your personal information to the customer support agents (as @Sansan instructed above). But you should also remove your personal information from your post.

Re: Refund

hairbag1 — Fri, 19 Jan 2024 04:10:46 GMT

@Korth_

several weeks ago I think there was an offer for new customers to purchase a sim and a plan...kind of a bundle deal. OP should definitely message Customer Support for their intervention.

Re: Refund

RajinderSharma — Fri, 19 Jan 2024 04:49:39 GMT

thanks

Re: Refund

Korth_ — Fri, 19 Jan 2024 05:29:15 GMT

@RajinderSharma wrote:
thanks

You're welcome.

It's a common mistake. I think because Public Mobile has explained their support model and the function of this community very poorly.