topic HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131759#M790643 <P>Hi I'm emailing from my husband's account. I am currently locked out of my account so I can't even access the community chat either. I tried resetting my password it says its reset then it tells me its invalid. I'm locked out of my account altogether. PLEASE HELP&nbsp;</P> Thu, 18 Jan 2024 18:35:04 GMT Jrodorico 2024-01-18T18:35:04Z HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131759#M790643 <P>Hi I'm emailing from my husband's account. I am currently locked out of my account so I can't even access the community chat either. I tried resetting my password it says its reset then it tells me its invalid. I'm locked out of my account altogether. PLEASE HELP&nbsp;</P> Thu, 18 Jan 2024 18:35:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131759#M790643 Jrodorico 2024-01-18T18:35:04Z Re: HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131762#M790646 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/373279">@Jrodorico</a>&nbsp;If you can't reset the password, contact CS Agent to reset for you.&nbsp; They'll ask for some validation information, so be prepared for that.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Thu, 18 Jan 2024 18:36:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131762#M790646 pmbc 2024-01-18T18:36:34Z Re: HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131764#M790647 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/373279">@Jrodorico</a>&nbsp;</P><P>Close all screens, open an incognito/private tab after clearing cache and cookies, then try again with the 'reset password' option.</P><P>Of course, ensure you're using the correct e-mail address with the forgot password function.</P><P>&nbsp;</P> Thu, 18 Jan 2024 18:38:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131764#M790647 HALIMACS 2024-01-18T18:38:47Z Re: HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131765#M790648 <P>Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use <STRONG>computer</STRONG> and not phone to log in.</P> Thu, 18 Jan 2024 18:44:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131765#M790648 Meow 2024-01-18T18:44:13Z Re: HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131766#M790649 <P>Nothing works I've tried everything&nbsp;</P> Thu, 18 Jan 2024 18:45:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131766#M790649 Jrodorico 2024-01-18T18:45:14Z Re: HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131767#M790650 <P>I did that thank you im waiting for a reply&nbsp;</P> Thu, 18 Jan 2024 18:46:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131767#M790650 Jrodorico 2024-01-18T18:46:29Z Re: HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131775#M790655 <P>The best course of action is to submit a ticket with the chatbot in the public mobile community tab and explain to them your situation, they will provide you with an answer tomorrow. They respond quickly once they issue the initial response to your ticket.</P> Thu, 18 Jan 2024 19:21:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131775#M790655 Julian69247 2024-01-18T19:21:17Z Re: HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131796#M790672 <P>I have tried that then It wants me to log in before I can submit a ticket and it won't let me log in&nbsp;</P> Thu, 18 Jan 2024 20:30:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-PLEASE-LOCKED-OUT-OF-MY-ACCOUNT/m-p/1131796#M790672 Jrodorico 2024-01-18T20:30:50Z