topic Re: Account in Get Support

Account

myron40 — Thu, 18 Jan 2024 18:20:40 GMT

I have two accounts at least I can sign in now, want to summit a ticket and can’t. Email is xxxxxxxxxxxxx@xxxxx.com

phone is 368 xxxxxxxxxxxxxx

second phone is 368 xxxxxxxxxxxxxxxxx

if anyone could pass this on to agent (create ticket) would much be appreciated I need to cancel one of these accounts

Edit by Dunkman: removed personal information

Re: Account

Sansan — Thu, 18 Jan 2024 18:16:35 GMT

@myron40 please remove personal info if you dont want everyone here to see

Then send your request to the link below. You can port out a number, or if you don't want to do that, sign onto your account and turn the subscribed button to off.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

pmbc — Thu, 18 Jan 2024 18:20:09 GMT

@myron40 please remove your phone numbers and email address. This is a public forum that anyone can view. Click this link to send a private message to the CS Agent,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep on eye on your private message inbox. You can also cancel your account by disabling the autopayment on the account you want to cancel. After not receiving payment the account will be suspended and after 90 days the account will be deleted.

Re: Account

Handy1 — Thu, 18 Jan 2024 18:21:30 GMT

@myron40 Just log into the account you want to cancel and turn auto subscribe off

Turn auto subscribe off/on

But if you still need to submit ticket you can use this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

Julian69247 — Thu, 18 Jan 2024 19:24:24 GMT

The best course of action is to submit a ticket with the chatbot in the public mobile community tab and explain to them your situation, they will provide you with an answer tomorrow. They respond quickly once they issue the initial response to your ticket. You need to submit a ticket yourself as we do not see your emails in your post.

Re: Account

myron40 — Thu, 18 Jan 2024 19:30:03 GMT

I did, I think all the messages I have sent the past month has helped there is still some glitch’s but at one time I couldn’t even sign in because it recognized only my old phone number and that was deleted so anyways It looks good just when loading it wants to take a few minutes