topic Re: my subscription got canceled in Get Support

my subscription got canceled

Diana10 — Thu, 18 Jan 2024 14:28:27 GMT

i bought 3 sims. i made 3 plans.

one of the plans/sims stop to work.

we cant call or dial from that number.

i did authorized payments and they stop to take money and stop our service.

i want it to work again plz

Re: my subscription got canceled

hairbag1 — Thu, 18 Jan 2024 14:30:51 GMT

@Diana10

when you dial 611 from that phone..what does it say about plan status ?

Re: my subscription got canceled

hTideGnow — Thu, 18 Jan 2024 14:32:40 GMT

HI @Diana10

so, today or last couple days was the renewal date?

Automatic payment could fails for no reason. Please use Incognito/Private/Secret mode to login My Account and check if the account is showing suspended. There should be a button "Pay and resume services"., click it and make payment and resume service.

Re: my subscription got canceled

Handy1 — Thu, 18 Jan 2024 14:34:23 GMT

@Diana10 Did you create all 3 plans the same day ? If so this can cause the credit card to think it’s fraud if more then one payment for the same amount is trying to be taking from card on the same renewal day . It’s best to create each account a day apart to avoid this from happening . You can also buy payment vouchers and load them *611 if in a hurry or get support to help

send a private message To CS_Agents

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my subscription got canceled

Diana10 — Wed, 21 Feb 2024 22:41:50 GMT

it says "not registered on network"