topic Re: US Add on in Get Support

US Add on

DomenicMGA — Thu, 18 Jan 2024 04:04:46 GMT

Good Evening,

I am in Florida and have purchased the US Text / Data for $15.00 and it is not working. I urgently need my phone number to work as I am expecting important calls

I have been also double charge for these add ons in January and in December.

Please review my account, but please get my number working.

Much appreciated.

Re: US Add on

Handy1 — Thu, 18 Jan 2024 04:21:31 GMT

@DomenicMGA Ensure you have data roaming turned on in phone settings . And set phone to 4G/LTE and connect to Ta mobile or AT&T . If still issue with voice try phone set to 2G and connect to T MOBILE

if you have been double charged please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Add on

Korth_ — Thu, 18 Jan 2024 04:15:00 GMT

@DomenicMGA

Login to Self-Serve and make sure you the add-on has been selected. It's possible the payment to purchase the add-on was deposited into account but the add-on itself was not actually selected (and activated). Hopefully you can find a free wifi hotspot at a fast food place or wherever to get onto the internet for this.

You may have to manually select the operator/network/carrier (T-Mobile or AT&T), as @Handy1 suggested above. And you may need to manually configure APN settings for that network if your add-on is intended to provide data and/or MMS attachments.

Re: US Add on

DennyCrane — Thu, 18 Jan 2024 05:51:29 GMT

There's no text and data plan for $15. Do you mean talk and text? What phone are you using? Talk in the US is dependent on a VoLTE compatible device. Is text working?

https://www.publicmobile.ca/en/on/get-help/articles/volte