topic Re: Missing rewards in Get Support

Missing rewards

AVN — Thu, 18 Jan 2024 05:00:13 GMT

Missing my referral reward

Re: Missing rewards

ShawnC13 — Thu, 18 Jan 2024 05:12:57 GMT

Did your refer someone or were you referred? If you did refer someone how long ago did they activate?

Re: Missing rewards

AVN — Thu, 18 Jan 2024 05:20:01 GMT

I referred my father and activated his account around January 7th. Haven’t gotten any rewards for referral since then.

Re: Missing rewards

ShawnC13 — Thu, 18 Jan 2024 05:34:18 GMT

You are sure that the referral code was entered correctly? If it was, I would contact the CSA to explain the situation

Re: Missing rewards

MissChanChan — Thu, 18 Jan 2024 06:52:46 GMT

Have you checked with your father to see if he has received a $10 credit? If he has received a $10 credit in his account, that means the referral code is working for his account but not yours. Someone referred me and I received $10 credit upon account activation.

Re: Missing rewards

AVN — Thu, 18 Jan 2024 07:00:48 GMT

Yes. I checked and the referral code and it was correct. My father has received the $10 credit from the referral on his account but I haven’t received anything

Re: Missing rewards

Jedi1 — Thu, 18 Jan 2024 08:24:26 GMT

Are you on the old rewards or new points. If points, they are received on plan renewal rather than right away like the $10 credit.

Re: Missing rewards

BKNS27 — Thu, 18 Jan 2024 09:27:57 GMT

@AVN

Are you on the old Legacy Rewards system or the newer Points Reward system?

When did you activate your SIM?

You might want to check if you receive the 1 point.