topic Data is not working in Get Support

Data is not working

AlyM — Tue, 04 Jan 2022 20:40:25 GMT

I just activitated my Public Mobile account yesterday. I am using an Asus Zen Phone 3.

I started receiving calls immediately and everything appeared fine but when I went to access Google this morning it is telling me that I am offline. I have restarted the phone several times and made sure that my mobile data settings are on but nothing seems to be working.

Has anyone run into this issue?

Thanks,

Aly

Re: Data is not working

koimr1 — Wed, 07 Mar 2018 22:11:20 GMT

@AlyMwrote:
Hi

I just activitated my Public Mobile account yesterday. I am using an Asus Zen Phone 3.

I started receiving calls immediately and everything appeared fine but when I went to access Google this morning it is telling me that I am offline. I have restarted the phone several times and made sure that my mobile data settings are on but nothing seems to be working.

Has anyone run into this issue?

Thanks,

Aly

Yes - double check that your APN is correct.

How do I set up data/APN on my smartphone?

For myself I had to add one for Public Mobile. 🙂

Re: Data is not working

will13am — Wed, 07 Mar 2018 22:39:44 GMT

In addition to making sure the APN setting are correct, ensure also that mobile data is turned on and if there are usage limits set, they are not interfering with the data flow.

Re: Data is not working

AlyM — Wed, 07 Mar 2018 22:45:12 GMT

Thanks very much that did the trick