topic Re: Rogers port problem in Get Support

Rogers port problem

Stmc — Thu, 18 Jan 2024 03:07:10 GMT

Came over from Rogers a couple weeks ago, all seemed fine until I got a text from Public today stating they could not port over my old number and they have assigned a temp new number. The msg gave a link to some instructions but it is a dead link. Anyways I called Rogers and they have re-enabled the number. Now how do I get Public to request the port again from Rogers?

Re: Rogers port problem

Sansan — Thu, 18 Jan 2024 03:10:33 GMT

I will send you another message with the phone number to call. Make sure your Rogers account is still active and you have that SIM card in the phone to reply.

Re: Rogers port problem

softech — Thu, 18 Jan 2024 03:14:34 GMT

HI @Stmc have you activated for over a month?

since you got another number already ( you can confirm that before calling a friend and ask him/her to check the caller id for the number), your original porting request already expired, you have to re-request the porting from My Account (sorry, calling porting team won't help until you re-submit the porting request)

To resubmit, login to My Account, go to Profile page and click Transfer Phone Number. Remember to enter the phone number as well as Account Number (not IMEI) as porting info

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

After you requested porting, put the Rogers sim card back, wait for Rogers to send you a test for your porting permission and reply YES within 90 mins

after you replied YES, put the PM sim card back, wait 2 hours and reboot the phone and test incoming calls. If the incoming calls come to your PM sim card, then yes, porting finally completed

Re: Rogers port problem

Stmc — Thu, 18 Jan 2024 03:33:15 GMT

not a month, only two weeks.

thank you

Re: Rogers port problem

softech — Thu, 18 Jan 2024 03:35:55 GMT

HI @Stmc

they wouldn't assign you a temporary number then.

Call then porting support team tomorrow morning that you got and they can re-trigger then process. Stil, after calling them, put the Rogers sim card in the phone and wait for Rogers to send you the porting authorization text and reply YES within 90 mins

Re: Rogers port problem

Korth_ — Thu, 18 Jan 2024 04:20:28 GMT

@Stmc

I hope your Rogers account still has active service. And that you did not make the common blunder of trying to schedule it all to happen in one day.

Your old (Rogers) number may be lost if that's the case.

Re: Rogers port problem

Stmc — Thu, 18 Jan 2024 18:50:21 GMT

Update on this:

1. They have assigned a temporary number. That was sent from them in a text message yesterday.

2. The 1-844 number in the link from Hallimacs is a Telus only number. The person there was unable to help me with Public Mobile.

3. The procedure suggested by Hallimacs to go to My Account and resubmit a port request does not work because the number field is automatically populated with the temporary number rather than my Rogers number that I want to port. And I cannot change it.

So right now I am stuck. It feels very Kafka-esque! I am thinking my best course of action is to cancel my current Public Mobile account, delete the associated eSIM, and start over.

Anyone have any better ideas?

Re: Rogers port problem

Stmc — Thu, 18 Jan 2024 19:17:18 GMT

I guess another alternative would be just to stay with Rogers. They have offered to match the Public Boxing Day offer. Would be way less trouble it seems at this point!

Re: Rogers port problem

Julian69247 — Thu, 18 Jan 2024 19:19:12 GMT

I agree with Stmc just stay with Rogers since they have matched the price and promotion that public mobile was offering you.

Re: Rogers port problem

Korth_ — Thu, 18 Jan 2024 19:54:26 GMT

@Stmc wrote:
I guess another alternative would be just to stay with Rogers. They have offered to match the Public Boxing Day offer. Would be way less trouble it seems at this point!

Most people leave a provider because they are dissatisfied or angry.

But if the provider offers you a retention ~~bribe~~ deal which is better than any deal you can find elsewhere then go ahead and stick around with them.

Be cautious about signing onto contracts with 12-month or 24-month durations. You don't want to find yourself trapped under penalty clauses if you see a better deal floating around elsewhere. Let the customer retention people know that in plain language.