topic Re: My subscription didn’t activate in Get Support

My subscription didn’t activate

Vic_Parra — Sun, 21 Jan 2024 16:46:44 GMT

Hello. I was going through the process of activating my subscription and I did not know that you can’t do it while the SIM is in my phone. Now I can’t activate my subscription. Can I reset the process?

Re: My subscription didn’t activate

softech — Thu, 18 Jan 2024 03:20:59 GMT

@Vic_Parra

I don't recall there would be any problem if the PM sim in the phone

may I know what exact error you got? and which step out of the 6 steps you were at?

have you download the PM app and used it to activate yet? If not, please download , login and let us know if any error

Re: My subscription didn’t activate

Vic_Parra — Thu, 18 Jan 2024 03:23:22 GMT

Hello! The error I got was on step 6, and it said that I did not activate my subscription. I will attach a picture.

Re: My subscription didn’t activate

softech — Thu, 18 Jan 2024 03:30:44 GMT

@Vic_Parra

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there