topic Re: Phone randomly changed no notfication. in Get Support

Phone randomly changed no notfication.

LukasS — Thu, 18 Jan 2024 01:17:48 GMT

Today my phone number was randomly changed. I saw from previous questions that this has happened before and I would very much like my old phone number back. Can someone help?

Re: Phone randomly changed no notfication.

Handy1 — Thu, 18 Jan 2024 01:23:04 GMT

@LukasS Did you join pm and try to port a number into PM in the last month ? Did you reply yes to the old carriers confirmation text to port ? Did you check to see if the number could be ported into PM ?

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

but you can submit a ticket with support to confirm what happened

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone randomly changed no notfication.

addonsnotworkin — Thu, 18 Jan 2024 01:27:32 GMT

A similar situation happened to my Fiance. SHE CONTACTED CUSTOMER SERVICE AND NUMBER WAS RESTORED!

Re: Phone randomly changed no notfication.

HALIMACS — Thu, 18 Jan 2024 02:33:49 GMT

By any chance, @LukasS , does any of your services work with your prior mobile service provider? (presuming you moved here recently from another provider)

When you try to log into that account, does it still display as 'active'?

Re: Phone randomly changed no notfication.

addonsnotworkin — Thu, 18 Jan 2024 02:38:58 GMT

@LukasS any chance @cs_agent will help 100%