topic unable to add new credit card on account in Get Support

unable to add new credit card on account

elviP — Wed, 17 Jan 2024 22:07:13 GMT

hello!

When i try to add a new valid payment method, i get the following error:

Sorry, we’re not able to process this request at this time. Please try again later.

please advise. The card is correct.

Thank you.

Re: unable to add new credit card on account

hTideGnow — Wed, 17 Jan 2024 22:13:26 GMT

HI @elviP

there has been lots of payment card issue and more lately

please wait an hour and try again, some even say wait 24 hours, then login using Incognito/Private/Secret mode on your browser. If possible, try another card as well

if you need to get your service back quicker, get a voucher from Shoppers drug mart and load the voucher using *611

or if you want cs agent to check your acocunt, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unable to add new credit card on account

Handy1 — Wed, 17 Jan 2024 22:15:21 GMT

@elviP You might have to wait 24 hours and try again incognito private mode or from another device . Can also try the APP instead , but if your in a hurry you can buy payment vouchers from shoppers 7-11 shell gas or muskbird.com and load the voucher*611 to resume services right away . If no luck updating credit card in 24 hour please submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unable to add new credit card on account

elviP — Wed, 17 Jan 2024 22:51:58 GMT

thanks for the quick reply.

I tried different cards, different browsers with no success so I will try more later as you suggested.