topic Posting from Wind Mobile to Public in Get Support

Posting from Wind Mobile to Public

public-pc — Tue, 04 Jan 2022 20:40:23 GMT

I cannot received calls but can call out after posting, What is the problems. I cannot get help from PM.

How can I solve the problem myself ?

Re: Posting from Wind Mobile to Public

JaK — Sun, 16 Oct 2016 12:21:55 GMT

Hi @public-pc, welcome to Public Mobile!

How long ago did you port? What you describe is something that can be typical during the port transition. If the port was very recent, you might just need to give it time, power cycle your phone every once in a while. If it was over a couple hours, it could be stuck partially complete. In this case it is best to get one of the moderators here involved, they can normally get it to complete fairly quickly. At least one will be online later this morning, tagging @Shazia_K @Mary_M @Saray_O

Re: Posting from Wind Mobile to Public

public-pc — Sun, 16 Oct 2016 12:38:42 GMT

I posted yesterday, but until now i still cannot get my phone working, i don't know how to reach PM.

I just join PM yesterdsay.

Re: Posting from Wind Mobile to Public

JaK — Sun, 16 Oct 2016 12:52:42 GMT

I tagged the moderators in the last post, that will put a note in their notification feed that there is something here for them to look at. One of them will reply when they come back online later this morning, they will likely ask you to private message them some of your details.

So, at this point you don't need to do anything but wait for one to reply and then send them the info requested.

Good luck.

Re: Posting from Wind Mobile to Public

public-pc — Sun, 16 Oct 2016 13:15:12 GMT

I called Wind Mobile, they said you can port this number any time, I need this phone working outside Toronto area because i have to go out of town today.

Thanks..

Re: Posting from Wind Mobile to Public

Pier — Sun, 16 Oct 2016 13:43:28 GMT

Hi @public-pc,

Sorry to hear that you can't receive calls after porting out your number from Wind. This kind of problem happens when the porting process is not completed yet. What you can do is send your name and your wind mobile account number + PIN to the moderators mentioned above by @JaK and one will finalize the process for you, Welcome on board and enjoy your service. You're the king now with your PM service.

Remember that your wind service must be active to complete the process.

@Shazia_K, @Mary_M, @Saray_O

Enjoy,

Re: Posting from Wind Mobile to Public

Saray_O — Sun, 16 Oct 2016 13:47:46 GMT

Hi @public-pc,

I'm sorry to hear you're having issues with your port. Could you send me a private message with this info?

- your Wind phone number

- your WInd account number

- your Public Mobile SIM card number

Don't worry, I will assist you! 🙂

Re: Posting from Wind Mobile to Public

srlawren — Sun, 16 Oct 2016 22:30:16 GMT

@public-pc did you send @Saray_O the information she requested? It sounds like your port experienced an error and did not complete successfully. Saray can resubmit it for you once you get her the info, and it should take a matter of minutes (possibly up to a few hours, but generally minutes).