topic Re: Can't receive or send text messages in Get Support

Can't receive or send text messages

Watson1520 — Wed, 17 Jan 2024 20:20:03 GMT

Can't receive or send text messages. Also can't receive any phone calls or call out why?

Was working fine this morning.

Handy1 — Wed, 17 Jan 2024 20:28:48 GMT

@Watson1520 Did you just joined PM or did this just happen all of a sudden ?? Can you confirm if your account is active or suspended ??
also check

Outage map in your area:

but you can also submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

Watson1520 — Wed, 17 Jan 2024 20:39:26 GMT

My account is active. Just happened this afternoon.

Watson1520 — Wed, 17 Jan 2024 20:40:50 GMT

I also tried to do a ticket but couldn't.

Handy1 — Wed, 17 Jan 2024 20:41:08 GMT

@Watson1520 And you checked the outage map link I sent you last reply ?? If no outages please use the link to support in that reply to submit ticket

Handy1 — Wed, 17 Jan 2024 20:42:24 GMT

@Watson1520 When you tap the link for support you will see this page

just type your message and tap send message

hTideGnow — Wed, 17 Jan 2024 20:45:31 GMT

your data works?

Try Reboot the phone first, then, Reset All networks, and change the network mode to 3G Only and see if it works

Try your sim card in another phone if you have one

please submit a ticket with CS Agent here (this is direct message link, which is different from the Chatbot you were using, it will work)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watson1520 — Wed, 17 Jan 2024 20:47:42 GMT

I tried that but haven't had any help. It just a chat.

hTideGnow — Wed, 17 Jan 2024 20:48:56 GMT

@Watson1520 wrote:
I tried that but haven't had any help. It just a chat.

HI @Watson1520 it is not chat, try my link, it is message:

Handy1 — Wed, 17 Jan 2024 20:49:50 GMT

@Watson1520 No it’s a direct link to support no chat

Grandkids — Wed, 17 Jan 2024 21:17:52 GMT

Try turning your phone off for a little while. Turn back on and hopefully it will work again.