topic Re: Purchased 5G but only get LTE in Get Support

Purchased 5G but only get LTE

Annoyed104 — Wed, 17 Jan 2024 17:48:48 GMT

I recently upgraded 2 iphones to the 5G service but only one of them gets 5G...the other only gets LTE even when they are sitting side by side. What Gives?

Re: Purchased 5G but only get LTE

Phil_Adelphus — Wed, 17 Jan 2024 17:51:13 GMT

@Annoyed104 What phones are they? Not all can get 5G, if one is earlier than iPhone 12 that would be why

Re: Purchased 5G but only get LTE

hTideGnow — Wed, 17 Jan 2024 17:51:28 GMT

@Annoyed104 wrote:
I recently upgraded 2 iphones to the 5G service but only one of them gets 5G...the other only gets LTE even when they are sitting side by side. What Gives?

hi @Annoyed104

a quick check is to swap the sim cad and see the phone without 5G earlier will have 5G or not with the other sim card

for the one without 5G , update the OS, update the Carrier profile. And change the network mode to 5G On (instead of 5G auto) to force the 5G connection on all the time (not a preferred settings as it might use more power)

Re: Purchased 5G but only get LTE

Handy1 — Wed, 17 Jan 2024 17:54:24 GMT

@Annoyed104 is one of the phone Samsung s20 by any chance ?

Re: Purchased 5G but only get LTE

BKNS27 — Wed, 17 Jan 2024 17:55:14 GMT

@Annoyed104

Are the iPhones 5G compatible?

If there are then you can set the Cellular Data Options to 5G Auto, 5G or LTE.

Go to Settings>Cellular>Cellular Data Options>Voice & Data>5G Auto.

5G Auto will switch from 5G to 4G depending which signal is stronger and also save battery life.

Re: Purchased 5G but only get LTE

Annoyed104 — Wed, 17 Jan 2024 17:55:42 GMT

No...both iPhone 14

Re: Purchased 5G but only get LTE

Handy1 — Wed, 17 Jan 2024 17:57:16 GMT

@Annoyed104 Can you swap the SIM cards in the phones see if it’s the same ?? Assuming you have physical SIM cards for both

Re: Purchased 5G but only get LTE

Phil_Adelphus — Wed, 17 Jan 2024 17:59:02 GMT

@Annoyed104 My iPhone 13 gets 5G no problem. If you go to settings - cellular - cellar data options - voice and data, do they both offer the same options?

Re: Purchased 5G but only get LTE

Annoyed104 — Wed, 17 Jan 2024 18:01:30 GMT

They didn't have the same options. I clicked the 5G Auto button on the one that wasn't working and now it works!!!!

Thanks so much for the suggestion.