topic Re: Subscription plan unavailable in Get Support

Subscription plan unavailable

Cini — Wed, 17 Jan 2024 15:58:13 GMT

Hi, I currently subscribed 3 months plan that includes 60gb of data for $102 for 90 days. But, when I go to my account this plan is not available in the option. Please help.

Re: Subscription plan unavailable

Handy1 — Wed, 17 Jan 2024 15:50:06 GMT

@Cini If you check your payment page you should still be in that plan . It’s no longer offered in the plans page for one to select is all .do you still have service ?

Re: Subscription plan unavailable

will13am — Wed, 17 Jan 2024 15:51:08 GMT

@Cini , if you are currently on the $102/60GB plan and wish to stay on the plan, there is nothing to do other than to renew the current subscription. There is no need to select the plan again. Even when a plan is no longer offered you can still keep it.

Re: Subscription plan unavailable

hTideGnow — Wed, 17 Jan 2024 15:51:30 GMT

HI @Cini you should be able to see your current plan if you go to Subscription & Add-on page

Try login using Incognito/Private/Secret mode on your browser

Re: Subscription plan unavailable

computergeek541 — Wed, 17 Jan 2024 15:57:30 GMT

@Cini wrote:
Hi, I currently subscribed 3 months plan that includes 60gb of data for $102 for 90 days. But, when I go to my account this plan is not available in the option. Please help.

Is your service working? If so, ignore the fact that no plan information is shown in Self Serve. This is a long standing issue (that I haven't seen in a while) that cause the Self Serve system to show a blank page instead of showing the plan details. This has not effect on your service.