topic Help w/ Renewal/Payment, Phone Service Not Working in Get Support

Help w/ Renewal/Payment, Phone Service Not Working

fosterkaitlin91 — Wed, 17 Jan 2024 14:47:21 GMT

Hello, I got a notice that my payment to renew didn't go through due to an expired credit card - I logged into my account and added a new card and thought I hit the button to renew/process the payment for my subscription, but now my phone still isn't working and it looks like I was charged for an add-on and not my subscription - this needs to be refunded if it didn't just renew my subscription, I do not want any add-ons, just want my phone to work.

Re: Help w/ Renewal/Payment, Phone Service Not Working

hairbag1 — Wed, 17 Jan 2024 14:54:22 GMT

@fosterkaitlin91

use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help w/ Renewal/Payment, Phone Service Not Working

Dunkman — Wed, 17 Jan 2024 15:14:26 GMT

@fosterkaitlin91

You will need to contact customer service agent to correct your error in purchasing an add on instead of renewing your plan. It may take a few hours for CSA to respond though. If you want immediate service, you could try to renew your plan immediately and then get the credit for add on later.