https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-payment/m-p/1130978#M789977 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/372838">@arachoh</a>&nbsp;</P><P>how did you cancel the payment? did you go to Payment, Manage Subscription, and disable Subscribed there?&nbsp; &nbsp;Check again, to see if it is still toggled off</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/80711iAD03DD5F119C0153/image-size/medium?v=v2&amp;px=400" role="button" title="E_Subscribed_Watermarked.jpg" alt="https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription</span></span></P><P>If so, please open ticket with PM support and ask them to investigate</P><DIV class=""><DIV class=""><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></DIV></DIV><DIV class=""><DIV class=""><EM>**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.&nbsp; CS Agent will reply to you there</EM></DIV></DIV><P>&nbsp;</P> Wed, 17 Jan 2024 04:18:57 GMT softech 2024-01-17T04:18:57Z https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-payment/m-p/1130977#M789976 <P>hi, we cancel the payment in December but the money keeps going out&nbsp;</P><P>Please answer ASAP</P> Wed, 17 Jan 2024 04:12:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-payment/m-p/1130977#M789976 arachoh 2024-01-17T04:12:48Z https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-payment/m-p/1130978#M789977 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/372838">@arachoh</a>&nbsp;</P><P>how did you cancel the payment? did you go to Payment, Manage Subscription, and disable Subscribed there?&nbsp; &nbsp;Check again, to see if it is still toggled off</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/80711iAD03DD5F119C0153/image-size/medium?v=v2&amp;px=400" role="button" title="E_Subscribed_Watermarked.jpg" alt="https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription</span></span></P><P>If so, please open ticket with PM support and ask them to investigate</P><DIV class=""><DIV class=""><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></DIV></DIV><DIV class=""><DIV class=""><EM>**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.&nbsp; CS Agent will reply to you there</EM></DIV></DIV><P>&nbsp;</P> Wed, 17 Jan 2024 04:18:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-payment/m-p/1130978#M789977 softech 2024-01-17T04:18:57Z