topic Re: Payments in Get Support

Payments

Henry71 — Wed, 17 Jan 2024 01:25:42 GMT

Hello

I just made a payment to my plan using a payment voicher and it's not showing up in my balance, thanks.

Re: Payments

HALIMACS — Wed, 17 Jan 2024 01:29:06 GMT

@Henry71

Try logging off, and logging back in again.

Then, check under your Payments tab for the payment.

You can also tap the little refresher icons on each page to get an up-to-date version of the page.

If after all that you STILL don't see the payment, contact customer support to help with applying it.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Payments

Handy1 — Wed, 17 Jan 2024 01:52:49 GMT

@Henry71 Some vouchers take 24 hours after purchase to use . Where did you get the vouchers from ?

Re: Payments

Henry71 — Wed, 17 Jan 2024 02:08:19 GMT

I purchased the voicher on Friday.

Re: Payments

Handy1 — Wed, 17 Jan 2024 02:10:17 GMT

@Henry71 did you happen to do a charge back from the bank before ? In any event you can also get support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payments

HALIMACS — Wed, 17 Jan 2024 02:21:59 GMT

What does a chargeback have to do with the voucher not working @Handy1 ?

Re: Payments

Handy1 — Wed, 17 Jan 2024 02:23:15 GMT

@HALIMACS When some folk have done charge backs they have to use vouchers after that and get support to help load them is my understanding . I’ve never done it before just from what I’ve gathered reading here in the forums

Re: Payments

Henry71 — Wed, 17 Jan 2024 02:26:37 GMT

I use cash to get voichers.

Re: Payments

HALIMACS — Wed, 17 Jan 2024 02:30:33 GMT

I understand that @Handy1.

It's been a long-standing practice around here to discourage people from doing chargebacks since it amounts to 'free' service. The penalty is that users don't get to use credit cards on their account for a two-year period.

I guess I just didn't understand the ask in relation to the OP's question, however perhaps you were just seeking background information.

Re: Payments

hTideGnow — Wed, 17 Jan 2024 02:41:33 GMT

HI @HALIMACS @Handy1

I guess we don't need to ask everyone who used voucher why they use voucher.

Assuming OP is "locked" from charged back, they would be experienced to work with agent on the voucher and won't come and ask here 🙂