topic Re: Subscription Discontinuation in Get Support

Subscription Discontinuation

YS19 — Wed, 17 Jan 2024 01:38:22 GMT

How can I stop my subscription with PM and switch to another provider?

Re: Subscription Discontinuation

Handy1 — Wed, 17 Jan 2024 01:41:35 GMT

@YS19 Just port your number out to new provider and it will automatically close your public mobile account . And if you don’t care about the number you can turn off auto pay

Turn auto subscribe off/on

Or get support to remove the credit card on file right away

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Discontinuation

softech — Wed, 17 Jan 2024 01:41:03 GMT

@YS19 I believe you want to move your number to another provider

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off