topic Activation in Get Support

Activation

YS19 — Sun, 21 Jan 2024 16:44:49 GMT

I bought a SIM card from a Telus store and tried to activate it. It is more than 20 minutes that the app stops at step 3. What should I do? Thanks.

Also does the service is a prepay service? How can I pay?

Re: Activation

Handy1 — Wed, 17 Jan 2024 01:20:25 GMT

@YS19 I would uninstall the app and re install it and try again

Re: Activation

HALIMACS — Wed, 17 Jan 2024 01:26:16 GMT

@YS19

Try to install it on a different device and proceed with the activation there.

As far as payment, during the activation you'll be prompted to enter a credit card. That card can be used for 'top-ups' which can occur automatically after the 30 day cycles have ended. This way, you have seamless service from one cycle to the next.

Another option is to purchase payment vouchers, available at many retail locations such as drug stores and gas stations and food supermarkets, and apply them to the account before each renewal to cover the renewal costs.

Re: Activation

YS19 — Wed, 17 Jan 2024 01:26:28 GMT

Thanks.

Re: Activation

computergeek541 — Wed, 17 Jan 2024 12:33:24 GMT

self solution removed