topic Re: Updated account number in Get Support

Updated account number

Janice33 — Wed, 17 Jan 2024 00:20:00 GMT

I tried port in my phone number to public mobile last week but failed because the account number was incorrect. Now I get the updated information and I want to give you

Re: Updated account number

Handy1 — Wed, 17 Jan 2024 00:23:01 GMT

@Janice33 I’ll send you the porting team number private message and give them the account number and they can re trigger the port request for you . Don’t forget to put old providers sim in the phone to reply YES to the confirmation text to port

Re: Updated account number

TheSterlinger — Wed, 17 Jan 2024 00:21:37 GMT

You can ask for the porting request to be reinitiated. I will send you the number, check your messages by clicking your avatar and clicking inbox.

Re: Updated account number

HALIMACS — Wed, 17 Jan 2024 00:42:36 GMT

Another way, @Janice33 , is to go into your self-serve and under the Profile tab, change your number.

There you'll find an option to port a number from another provider. Simply enter the prior mobile service provider particulars, and follow the prompts.