topic Re: Activating eSIM while roaming in Get Support

Activating eSIM while roaming

Thiagon — Wed, 17 Jan 2024 00:25:56 GMT

Hi, I’m currently outside of Canada( more specifically Brazil) and trying to activate an eSIM, it will not work. My iPhone 14 pro adds the eSIM under Settings/Cellular/SIMs but the Public Mobile eSIM says “Activating…” and then I get a message telling me to contact public mobile and saying the activation didn’t work.

I already bought 2 eSIMs and even an international roaming addon and still get nothing. Can someone help me?!

thanks

Re: Activating eSIM while roaming

Sansan — Tue, 16 Jan 2024 22:48:49 GMT

Please note that public mobile services cannot be used in Brazil or another country other that Canada. Or USA with US add-on.

But if you need to reach support to ask questions or verify some information you can message them at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating eSIM while roaming

Handy1 — Tue, 16 Jan 2024 22:48:40 GMT

@Thiagon Sorry Pm only has roaming in the US . It won’t work in Brazil . You best to get local ore laid simcard in Brazil for your trip

Re: Activating eSIM while roaming

Dunkman — Tue, 16 Jan 2024 22:48:44 GMT

@Thiagon

Unfortunately, Public mobile does not offer international country roaming (except for USA - requires extra add on). You can't activate a PM plan in Brazil. Public mobile will not work in Brazil.

When you return back to Canada, you could complete the activation if you still need the service.

Re: How to delete a post from the community ?

Thiagon — Tue, 16 Jan 2024 22:49:05 GMT

Can you please remove my screenshots from my recent post? I didn’t realize I was showing my phone number on it

Re: Activating eSIM while roaming

Thiagon — Tue, 16 Jan 2024 22:50:56 GMT

Can you please remove the screenshots from my post? Didn’t realize I was sharing my number

Re: Activating eSIM while roaming

Thiagon — Tue, 16 Jan 2024 22:56:54 GMT

Thanks for the input everyone. Does anyone know if I can get a refund for the addon international roaming package I bought?

Re: Activating eSIM while roaming

Handy1 — Tue, 16 Jan 2024 22:57:41 GMT

@Thiagon Submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to delete a post from the community ?

softech — Tue, 16 Jan 2024 23:06:30 GMT

@Thiagon only you can remove the screenshot from your album

come to this link

https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/372748/tab/all

move the most to the top right corner of each image and click X to delete