topic Re: Refund in Get Support

Refund

Frank24 — Wed, 17 Jan 2024 00:46:51 GMT

How do I get a refund for a SIM card I bought (a Public Mobile SIM card) at a Telus store. I can't use it as I had to order another SIM card when I signed up for a Public Mobile plan

Re: Refund

hTideGnow — Tue, 16 Jan 2024 19:35:57 GMT

HI @Frank24

while PM is a prepaid provider and usually do not issue refund, but I think they will in your case. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Handy1 — Tue, 16 Jan 2024 19:36:12 GMT

@Frank24 SIM cards are typically non refundable but you can submit ticket with support to discuss

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Frank24 — Tue, 16 Jan 2024 19:45:18 GMT

Thank you for responding. The link only sends me to an unhelpful page. I have been trying to chat with an agent for 2 days now and there seems to NEVER be an agent available. What do I do?

Is this how this Public Mobile works? Hard to get a hold of HELP when help is inevitably needed?

Re: Refund

Frank24 — Tue, 16 Jan 2024 19:46:31 GMT

That link did not help. Thanks for trying. How do I get a hold of an agent? Been trying to chat with an agent for 2 days now!!

Re: Refund

Handy1 — Tue, 16 Jan 2024 19:50:24 GMT

@Frank24 The link @hTideGnow and I give you works you need to tap it

this is the page you should see just type message and tap send message and they will reply back to you

Re: Refund

hTideGnow — Tue, 16 Jan 2024 19:51:52 GMT

HI @Frank24

the link I sent you is not a chatbot link, please try again. it is a direct message to support agent's link

Re: Refund

Phil_Adelphus — Tue, 16 Jan 2024 19:58:43 GMT

@Frank24 When you have sent the private message explaining your problem to customer service using the link others have provided, keep checking your community inbox for a reply. If there is an envelope icon top right of this page it will indicate when there is a reply. If there is no envelope icon you will need to tap your avatar to the right of the bell icon to see Messages.

Re: Refund

BKNS27 — Tue, 16 Jan 2024 21:26:48 GMT

@Frank24

It is normally no refund on PM but if you haven’t activated the SIM you got from the Telus store…why don’t you go back to the Telus store and see if they will give you a refund.

Re: Refund

Frank24 — Thu, 01 Feb 2024 17:25:13 GMT

How do I keep my phone number when switching to Public Mobile?

Re: Refund

Phil_Adelphus — Thu, 01 Feb 2024 17:29:04 GMT

@Frank24 You can either transfer your number during activation of your Public Mobile account, or you can take another offered number to get everything working and then go back into your account and request the transfer when you're ready. When transferring your old number, enter the previous provider's account number rather than the IMEI when you get to that point.