topic Re: Adding credit card autopay option to account with an apartment address in Get Support

Adding credit card autopay option to account with an apartment address

finntuck — Wed, 17 Jan 2024 00:41:17 GMT

I had issues adding my credit card to my account and contacted my banking agency. They said I am required to add my apartment number to my postal code when adding my card to my account. However, when adding a new credit card, the postal code only allows 6 characters to be added so I cannot add the whole code and therefore cannot add the right card. Is there a manual way to input this card?

Re: Adding credit card autopay option to account with an apartment address

hTideGnow — Tue, 16 Jan 2024 20:55:40 GMT

hi @finntuck for apartment number, you don't add it on the postal code field

adding apartment number to address field in Profile page, click on the pencil besides the name, then you can update address, it should be int he format

2345 - 110 ABC street,

let the auto lookup to complete the address for you

but honest, PM does not send address to credit card to post payment,

Re: Adding credit card autopay option to account with an apartment address

pmbc — Tue, 16 Jan 2024 20:56:27 GMT

@finntuck What your bank told you doesn't make sense to me. A postal code is a postal code, not postcal code & apt number. What error do you get when adding CC for payment?

Another option is to contact the CS Agent directly to have them help add the card. You could send them a PM here, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Re: Adding credit card autopay option to account with an apartment address

Handy1 — Tue, 16 Jan 2024 20:56:41 GMT

@finntuck Yes there is issues with updating payment card please submit ticket with support to confirm . You can also buy payment vouchers and load them *611 to resume service

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437