topic Port out in Get Support

Port out

philelmo1 — Wed, 17 Jan 2024 00:41:52 GMT

Hello, I want to port out to Freedom

I gave them all my account details correctly. When they tried to port, they said my account was inactive at Public Mobile. Please help me and look into my account and why it is inactive?

Re: Port out

hTideGnow — Tue, 16 Jan 2024 20:49:36 GMT

HI @philelmo1

yes, account must be active to port out the number

please check if you have service with PM

or call 1-855-4PUBLIC from any phone and check if your account is active

if you need the phone number and account is suspended, please make a payment to resume service so you can port. You can change the plan to $15 first and resume, that will hopefully lower the cost

Re: Port out

Phil_Adelphus — Tue, 16 Jan 2024 20:50:30 GMT

@philelmo1 When was your last payment for your Public Mobile account, could it have gone into suspension? The only people who can look at your account are PM customer service, you can contact them by private message at this link, explain the problem and then send the message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your community inbox for a reply, envelope icon top right or tap your avatar if no envelope an go to Messages

Re: Port out

philelmo1 — Tue, 16 Jan 2024 20:54:24 GMT

My account is definitely active, thanks for the suggestions! Will message CS