topic Re: US Data Roaming Doesn't Work in Get Support

US Data Roaming Doesn't Work

Zhenya1245 — Tue, 16 Jan 2024 19:46:24 GMT

I can't get my data roaming services to work in Chicago. Tried everything. Chatbot sucks and won't let me submit a ticket. Help!!!!

Re: US Data Roaming Doesn't Work

TheSterlinger — Tue, 16 Jan 2024 19:52:13 GMT

Make sure your connected to either T-Mobile or AT&T then try scaling down to 4G or 2G if that’s works.
If not then you can submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Data Roaming Doesn't Work

Handy1 — Tue, 16 Jan 2024 19:52:42 GMT

@Zhenya1245 Make sure you have data roaming turned on in phone settings . And out phone to 4G/LTE and connect to T mobile or AT&T . If still issue with voice try phone to 2G and only connect to T mobile . But this direct link to support will work should you need to get ahold of them

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Data Roaming Doesn't Work

Phil_Adelphus — Tue, 16 Jan 2024 19:52:56 GMT

@Zhenya1245 Have you checked that you have data roaming turned on in settings, and are connecting to AT&T or T-Mobile on 4G/LTE (don't use 5G). Do voice and texts work?

Re: US Data Roaming Doesn't Work

Dunkman — Tue, 16 Jan 2024 20:11:01 GMT

@Zhenya1245

Here are some more troubleshooting tips:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting