topic Re: Reinstate account in Get Support

Reinstate account

RuthMoss16 — Tue, 16 Jan 2024 19:14:44 GMT

My credit card is now clear to make payments. Please renew my account.

Nancy xxxxx

xxxxxx@gmail.com

Edit by Dunkman: removed personal information

Re: Reinstate account

hTideGnow — Tue, 16 Jan 2024 18:57:38 GMT

HI @RuthMoss16

you have to login My Account and make the payment yourself

Re: Reinstate account

Handy1 — Tue, 16 Jan 2024 19:07:50 GMT

@RuthMoss16 Can you log into your account ??
and make manual payment . You can also buy payment vouchers and load them *611 to resume service . If still having issues please use this direct link to support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reinstate account

Dunkman — Tue, 16 Jan 2024 19:18:15 GMT

@RuthMoss16

How long was your account suspended for? If more than 90 days, then your account is permanently closed and phone number lost.

Public mobile is self serve, so you will need to make a payment yourself via your self service account or dialing 611 on your phone.

If you need to update your credit card information, here are some tips:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844