topic Re: Activate New SIM in Get Support

Activate New SIM

Karin09 — Tue, 16 Jan 2024 19:00:59 GMT

Hello. I am trying to activate a new SIM. I got an error after the last step saying that I need to contact customer support.

When I try to contact support, it says there are no agents available. I have tried contacting them through the app and through desktop, both with no luck.

If anyone can help me I would appreciate it.

Re: Activate New SIM

hTideGnow — Tue, 16 Jan 2024 19:03:03 GMT

HI @Karin09

some people able to get it going by clicking log off on the top left , wait 15 mins and then login again on the app to complete the activation, please try

and if you are activating esim, the error might be just from the esim installation. Check if your esim is there in the Sim Manager screen or Settings -> Cellular screens

if nothing helps and you still get the same error, then ask agent for help. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate New SIM

Handy1 — Tue, 16 Jan 2024 19:05:46 GMT

@Karin09 You need to activate with app not website . If still the same you can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate New SIM

Karin09 — Tue, 16 Jan 2024 19:08:53 GMT

Thank you, Tide.

I will try this and report back.

Re: Activate New SIM

LP_13 — Tue, 16 Jan 2024 19:33:18 GMT

I just activated my sim a few days ago. I was able to start the process on my desktop computer but had to complete it on the app. It went seamlessly then.

Re: Activate New SIM

Karin09 — Tue, 16 Jan 2024 19:40:57 GMT

Unfortunately waiting 20 minutes and logging back in gave me the same error. I have contacted an agent through direct message. Hopefully they can get back to me soon