topic Re: Upgrade plan in Get Support

Upgrade plan

AngeloQ81 — Tue, 16 Jan 2024 17:35:50 GMT

anyone can I ask for upgrading a plan?

Re: Upgrade plan

hTideGnow — Tue, 16 Jan 2024 17:36:57 GMT

HI @AngeloQ81

you can change your plan from My Account yourself

but if you have question, ask here and we can help

Re: Upgrade plan

AngeloQ81 — Tue, 16 Jan 2024 17:41:53 GMT

Yes I'm trying to upgrade my daughters plan as she's getting a small data. I want to have the plan that I'm currently using. $40 with 20gb of data.

Re: Upgrade plan

Handy1 — Tue, 16 Jan 2024 17:47:09 GMT

@AngeloQ81 You have to log into your account and select the plan you want for the change plan page . And be sure to change plan for next renewal and not immediately or you lose money on your current cycle . But you can also ask support to help also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Upgrade plan

AngeloQ81 — Tue, 16 Jan 2024 17:48:53 GMT

I would like a chat to someone in the community

Re: Upgrade plan

AngeloQ81 — Tue, 16 Jan 2024 17:49:34 GMT

I catch submit a ticket right now as its always say there's an error

Re: Upgrade plan

computergeek541 — Tue, 16 Jan 2024 17:54:48 GMT

@AngeloQ81 wrote:
I catch submit a ticket right now as its always say there's an error

Please send a private message to CS_Agent using the previously provided instructions.

Re: Upgrade plan

AngeloQ81 — Tue, 16 Jan 2024 17:57:46 GMT

I have messaged you in thel link you provided, thank you

Re: Upgrade plan

computergeek541 — Tue, 16 Jan 2024 17:59:33 GMT

@AngeloQ81 wrote:
I have messaged you in thel link you provided, thank you

The message that you sent to CS_Agent doesn't go to Handy1. Please note that Handy1 does not work for Public Mobile, nor does anyone who has replied in this thread.

Re: Upgrade plan

AngeloQ81 — Tue, 16 Jan 2024 18:02:07 GMT

So is there anyone work with public mobile that is customer service support that I can private message?

Re: Upgrade plan

Handy1 — Tue, 16 Jan 2024 18:22:30 GMT

@AngeloQ81 we are just customers like you here trying to help one another . The link I send you will help you to submit ticket with support (PM staff ) and they should reply to you with in the hour sometimes longer but after submitting ticket keep an eye on your community in box for their response or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage