topic Re: Number transfer request in Get Support

Re: Number transfer request

S-andree4b — Tue, 16 Jan 2024 15:55:02 GMT

Please Sansun, help me with Public Mobile to send another request for transfer number to Virgin Plus. Please help so I can activate my Public account.

Thanks a lot

Re: Number transfer request

hTideGnow — Tue, 16 Jan 2024 15:57:11 GMT

HI @S-andree4b

we are just customers and not PM agent

but to port to Virgin, you need your PM account still active. And you need to get the account number from My Account, Profile page

Then go to Virgin Plus , activate and put in the phone number and account number.

once activated with virgin, do not remove PM sim still. PM will send you a text and you need to reply Yes within 90 mins. After you replied, you can then wait an hour and put the Virgin sim card and test inbound and outbound calls

Re: Number transfer request

S-andree4b — Tue, 16 Jan 2024 18:26:03 GMT

The transfer is from Virgin Mobile to Public Mobile.

So, needs that PM to send a new request for transfer.