topic Re: Cancelling service not working in Get Support

Cancelling service not working

Connor111 — Tue, 16 Jan 2024 17:10:07 GMT

Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't file any complaints anywhere. Please end my account, remove all my data, and end this.

Re: Cancelling service not working

TheSterlinger — Tue, 16 Jan 2024 17:10:50 GMT

To cancel your subscription so you don’t get charged again sign onto your account and click the drop down arrow and click Payments. Click Manage Subscription and uncheck subscribed.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Cancelling service not working

computergeek541 — Tue, 16 Jan 2024 17:12:21 GMT

@Connor111 wrote:
Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't file any complaints anywhere. Please end my account, remove all my data, and end this.

During activation of Public Mobiel service, all customers agree to automatically billed credit/debit cards. Unless that option is manually disabled, the assumption is always that the service will continuing renewal after each billing cycle has compelted. For the double charge, please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system in the chatbot returns and error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling service not working

Sansan — Tue, 16 Jan 2024 17:12:38 GMT

In order to do so, please send a private message to customer service at the link below. Ask them to delete the card number from file. If you still have access to the account, go online and switch the 'subscribe' button to off if still showing subscribe.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling service not working

Meow — Tue, 16 Jan 2024 17:13:47 GMT

The only way to cancel PM account is to stop paying for subscription.

So, remove autopay, ask agent to remove your credit card info from your account or declare phone lost/stolen.
In 90+ days of no pay your account will be deleted.

You can contact agent to get refund for non-working service but do not expect much as this is pre-paid service.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Cancelling service not working

Handy1 — Tue, 16 Jan 2024 17:15:59 GMT

@Connor111 Please submit ticket with support to remove credit card info right away to ensure your not charged again

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling service not working

Phil_Adelphus — Tue, 16 Jan 2024 17:18:14 GMT

@Connor111 The reason the service is continuing under another number would be because, as you say, the transfer didn't work so it expires after 30 days. It should be easy for Public Mobile customer service to re-initiate the transfer. Since you haven't posted here for help before I imagine you were trying the chatbot, which doesn't work reliably. There is a phone number that you can call to deal with problems transferring but I'm not sure if they can help at this stage since the request has expired, so if there is any chance you might change your mind about leaving, send a private message to support as already indicated and they should be able to fix it for you. Either way you will need to contact them unless you can log in and select unsubscribe yourself.