topic Re: Auto Pay in Get Support

Auto Pay

Cottagegirl — Tue, 16 Jan 2024 14:46:31 GMT

I’m confused… by subscription and suspend

I want to suspend for 80 days and not lose my old subscription with loyalty rewards.

I don’t see auto pay to turn off

last year I removed my credit card

my plan renews Jan 19

softech — Tue, 16 Jan 2024 14:48:38 GMT

you can toggle Autopay off by going to Payment, Manage Subscription, and toggle of Subscribed

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

hTideGnow — Tue, 16 Jan 2024 14:54:01 GMT

if you have the 4 digits account pin, you can simply call *611 and then turn off Autopay

or you can use app or website, go to Payment, Manage Subscription and turn off Autopay there. It is called "Subscribed" on that page

Cottagegirl — Tue, 16 Jan 2024 15:58:15 GMT

Thanks 611 didn’t work because I’m in the US. I thought I had previously read that I would lose my plan if I unsubscribed

Cottagegirl — Tue, 16 Jan 2024 15:59:27 GMT

Ok and when I return just toggle on subscribe