topic Re: Phone not working in Get Support

Phone not working

Crowley1 — Tue, 16 Jan 2024 14:44:31 GMT

Anyone else having issues with the network right now? Was in the middle of a call and lost it, no longer able to access the network. Payments are up to date.

Re: Phone not working

softech — Tue, 16 Jan 2024 14:36:36 GMT

@Crowley1

which area you are in ?

there is no active outage alert related with mobile service according to https://www.telus.com/en/bc/outages

try reboot the phone and try make calls again. Try changing to 3G Only on your phone's network mode and see

Re: Phone not working

HALIMACS — Tue, 16 Jan 2024 14:47:25 GMT

@Crowley1

were you in the same location or moving within a location or somewhere outside?

Is the device you’re using new to you and was it acquired from a reputable source?

What you’re describing definitely sounds environmental/outage related/ and related to location, however, it could also have to do with the device being blacklisted if it was acquired from an unknown or untrusted private sale.

Re: Phone not working

NoPhoneDan — Tue, 16 Jan 2024 14:49:28 GMT

Same here. Resets dont work, tried swapping to 3g, nothing. No phone calls or texts working, all say "your call could not be connected as dialed, please check number....." I know the number is right as I speed dial my voicemail to the same result. Located in NS fwiw

Re: Phone not working

hTideGnow — Tue, 16 Jan 2024 14:50:02 GMT

HI @NoPhoneDan

still working for me, which city and area you are at?

Re: Phone not working

HALIMACS — Tue, 16 Jan 2024 14:50:04 GMT

Check here just to be certain @Crowley1 & @NoPhoneDan (though it’s unlikely a blacklisting issue – good to exclude):

https://www.devicecheck.ca/check-status-device-canada/

Re: Phone not working

NoPhoneDan — Tue, 16 Jan 2024 14:52:56 GMT

@hTideGnow Just outside Halifax. Never had this problem before. No changes to hardware or plan

Re: Phone not working

Crowley1 — Tue, 16 Jan 2024 14:57:03 GMT

Thank you for the help. Issues resolved