topic Re: Was wrongfully charged. in Get Support

Was wrongfully charged.

QuangHuynhh — Tue, 16 Jan 2024 11:25:34 GMT

Hi this phone line was purchased for a family member visting from overseas. They left on December 7th and I sworn I had sent a message and was told they turned off the subscribed feature. I just got charged $50.85 for a renewal even though the line hasnt been used since 12/07. I need you to issue me a refund for a service I am not using and do not need.

Re: Was wrongfully charged.

Handy1 — Tue, 16 Jan 2024 11:27:15 GMT

@QuangHuynhh Please use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Was wrongfully charged.

HALIMACS — Tue, 16 Jan 2024 12:57:12 GMT

@QuangHuynhh

If you sent a message, requesting Public Mobile to turn off the subscription, is that message still in your sent private message mailbox?

Check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

If it isn’t, they may or may not issue a refund as this is a self serve feature.

To disable the subscription, sign into the self-serve account and disable it yourself under Subscription tab, then Manage Subscription.

That way, the card will not automatically be upon renewal.