topic Re: eSIM and transfer in Get Support

eSIM and transfer

Summerhun — Tue, 16 Jan 2024 13:29:15 GMT

My eSIM appeared to not transfer over properly. I could not receive calls or texts. I transferred from LUM. I was unable to receive a text message to log in to my account and verify my number. The given eSIM was deleted in an attempt to solve the problem, but again as I cannot log into my account I am unable to order a new one. I cannot wait a week for a hard copy SIM or a response. What do I do?

Re: eSIM and transfer

Handy1 — Tue, 16 Jan 2024 11:30:38 GMT

@Summerhun You need to re buy eSIM or get a physical sim . Personally I would go with physical sim you can buy one from Telus /koodo stores or from Amazon $4.99 right now . And get support to sim swap the number for you . Then the code will be sent to that new simcard and you will be able to log into your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM and transfer

Summerhun — Tue, 16 Jan 2024 11:35:40 GMT

Thank you I do have a SIM card from LUM would that suffice?

Re: eSIM and transfer

Handy1 — Tue, 16 Jan 2024 11:37:14 GMT

@Summerhun No you need a new PM SIM card . SIM cards scan only be activated once and not be reused

Re: eSIM and transfer

Summerhun — Tue, 16 Jan 2024 11:40:45 GMT

Thank you, I need my phone up and running as soon as possible so an eSIM would be preferable simply for the hope that I might be able to get it up and running more quickly.

Re: eSIM and transfer

Handy1 — Tue, 16 Jan 2024 11:42:55 GMT

@Summerhun But you can’t log in? So messages support using this direct link and maybe they can help you to rebuy eSIM

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM and transfer

Summerhun — Tue, 16 Jan 2024 11:44:34 GMT

Thank you!