topic Re: puk code in Get Support

puk code

Nickler45 — Tue, 16 Jan 2024 10:47:23 GMT

so ive been trying to contact any support so i can get my puk code but have been failing to actually reach any cs agent or get any help i just want to use my services that ive paid for please help or i think i may just switch providers

Re: puk code

Handy1 — Tue, 16 Jan 2024 10:40:33 GMT

@Nickler45 You can use the direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: puk code

HALIMACS — Tue, 16 Jan 2024 10:50:00 GMT

@Nickler45

What is the message you're getting?

If you're getting:

"SIM network PIN blocked. Enter SIM network PUK." on a Samsung phone then call Samsung at 1-800-726-7864 and they will give you a code to unlock it. They'll want the IMEI of the phone in question.

If any of these:

"SIM network unlock PIN"
"SIM ME lock code NP"

"SIM not Supported"

"SIM locked"

"Network Unlock Code"

"SIM PUK code

"Network Control Key"

"Master Unlock Code"

"Network PIN",

These mean the phone is locked to a previous provider. You'll need to contact them to unlock the phone.

If any of these:

"PIN unlock key (PUK)"

"Enter PUK Your SIM cannot be accessed"

"Locked SIM"

then contact support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: puk code

softech — Tue, 16 Jan 2024 13:03:17 GMT

@Nickler45

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)