topic Re: Port didn't work service in Get Support

Port didn't work service

Deepak1 — Mon, 08 Jan 2024 16:44:11 GMT

Hello group so my friends phone is activated but not fully functional not getting phone calls from landlines and some other phone numbers also not getting the 6 digit authentication code. Please help

Re: Port didn't work service

Handy1 — Mon, 08 Jan 2024 16:58:30 GMT

@Deepak1 Are the land lines that are trying to call voip line ?? If so they can take up to 7days to work . It’s not instant like traditional land lines from bell . As for you not getting code . Tap “didn’t get code “ it can sometimes give you option to send code to email instead . If still no luck please submit ticket with support to gain access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port didn't work service

Deepak1 — Mon, 08 Jan 2024 17:01:10 GMT

Gets code in email but after putting that code it automatically says to code sent to phone number to trust the device and doesn't get code

Re: Port didn't work service

Handy1 — Mon, 08 Jan 2024 17:03:29 GMT

@Deepak1 I’ll private message you the porting team number . They can give update on the port or re start it if needed

Re: Port didn't work service

Deepak1 — Mon, 08 Jan 2024 17:16:58 GMT

It's been 3 weeks since activation still have problems

Re: Port didn't work service

hTideGnow — Mon, 08 Jan 2024 17:21:57 GMT

hi @Deepak1 can you get inbound calls at all?? just not from landline?? it is much different whether you only not get calls from landline or not from everyone

Re: Port didn't work service

Deepak1 — Mon, 08 Jan 2024 19:12:57 GMT

Getting most inbound calls. Except a few from work are not able to reach her. As well as Landlines are not able to connect.

Re: Port didn't work service

Handy1 — Mon, 08 Jan 2024 19:14:19 GMT

@Deepak1 Please use the link to support in my last reply to help

Re: Port didn't work service

Deepak1 — Tue, 16 Jan 2024 10:22:50 GMT

Called the number looks like they did re-port its working now.

Re: Port didn't work service

Handy1 — Tue, 16 Jan 2024 10:36:27 GMT

@Deepak1 Excellent happy to hear and glad I could help